Mekongnet
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Transform Customer Engagement

Cloud Call Center

Instead of using traditional phone lines and PBX systems, cloud call centers rely on Voice over Internet Protocol (VoIP) technology to handle calls over the internet. This allows agents to connect to the call center system from anywhere with an internet connection using devices like computers, laptops, or smartphones.

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How it works


Schema technical explanation

Call center Key Benefit

Let’s Craft The Next Chapter Of Your Digital Journey!

Reduce Costs, Boost Efficiency:

Efficient call routing ensures quick resolutions, higher customer satisfaction, and fewer agents needed.

Benefit
Scalable and Flexible Deployment

Easily scale with secure on-premise or cloud solutions tailored to your business needs.

Benefit
Performance-Driven Results

Track agent performance with advanced analytics to build a results-focused team.

Benefit
Intelligent Features

Provides SIP trunking, gateway solutions, and security for reliable connectivity.

Benefit

Feature & Capability
 

  1. Inbound/Outbound Call Center
  2. Interactive Voice Response
  3. Skill Based Routing 
  4. Automatic Call Distribution
  5. Web Based Admin Dashboard
  6. Coaching, Spying & Conference
  7. Call Transfer
  8. Quality Assurance Management
  9. Call Back Function 
  10. Voice Mail
  11. Call Center Analytics Report 
  12. Social Media Chat Integration

With built-in CRM integrations and call monitoring tools, our Cloud Call Center ensures every customer interaction is efficient and professional.

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Let’s craft the next chapter of your digital journey!

Head Office

#95, Preah Norodom Blvd., Sangkat Boeung Raing, Khan Daun Penh, Phnom Penh.