MKN Survey Questionnaire

SURVEY QUESTIONNAIRE


Customer Name :
Contact Number :
Address :
Company Name :
Customer ID :
Email :  

We would like you to provide us a few minutes to give some comments on the overall aspect of our staff characteristic and level of satisfaction with our internet service. We will try our best to satisfy your need, as you are always our most valued customer.

Q1. How would you describe your level of satisfaction at this time MekongNet in regards to the following issues…
Note : (1.Extremely not satisfy, 2.Very not satisfy, 3.Not satisfy, 4.Neutral, 5.Satisfy, 6.Very satisfy, 7.Extremely satisfy)
1/ Service
Customer service team
Technical support team
Sale team
2/ Quality
Connection quality
Access/speed
Ease of connection
3/ Price
Price of service
Promotion
Value-added service
4/ Payment methods
Payment methods
Q2. Based on your experience, what do you think about MekongNet internet services and staff performance?
Q3. From your point of view, what should we do to improve your experiences with MekongNet?